Terms of Use

2.1. Ownership of Customer Data

As between FastKnowledge and you, you retain all right, title, and interest (including all intellectual property rights) in and to all data, text, documentation, articles, descriptions, images, metadata, historical records, and other information uploaded, stored, or processed by you through the Service (“Customer Data” or “Your Data”). FastKnowledge claims no ownership rights over Customer Data.

By uploading or submitting Customer Data to the Service, you grant FastKnowledge a worldwide, non-exclusive, royalty-free, limited license solely to host, store, transfer, display, reproduce, modify (solely for technical formatting purposes), and process Customer Data as necessary to operate, maintain, protect, and provide the Service to you and your authorized end-users.

2.2. Content Disclaimer & Intermediary Status

FastKnowledge operates strictly as a technical infrastructure, hosting, and SaaS provider. We do not preview, verify, endorse, edit, or monitor Customer Data uploaded to the Service. FastKnowledge assumes no liability or responsibility for the accuracy, lawfulness, quality, integrity, or intellectual property status of any Customer Data.

You are solely and exclusively responsible for ensuring that:

• You possess all necessary rights, licenses, titles, permissions, and consents to collect, upload, store, and process Customer Data.
• The storage and public or private dissemination of Customer Data does not violate any third-party intellectual property rights, privacy rights, publicity rights, or confidentiality obligations.

2.3. Acceptable Use Policy (AUP) & Legal Restrictions

You agree to use FastKnowledge in strict compliance with all applicable local, state, national, European Union, United States, and international laws and regulations.

You explicitly agree not to use the Service to:

• Infringe Intellectual Property: Upload, store, or share material that infringes any copyright, trademark, patent, trade secret, or other proprietary rights of any third party.
• Unlawful Activities: Engage in, facilitate, or promote illegal, fraudulent, deceptive, or unauthorized activities.
• Harmful & Prohibited Content: Upload or transmit content that promotes hate speech, violence, illegal discrimination, harassment, defamation, terrorism, human exploitation, or Child Sexual Abuse Material (CSAM).
• System Abuse & Security Violations: Attempt to bypass, compromise, probe, scan, test, or disable any security or authentication measures implemented by FastKnowledge; introduce viruses, worms, malware, Trojan horses, or malicious code; or perform automated scraping, data mining, or denial-of-service (DoS) attacks against the Service.
• Reverse Engineering: Reverse engineer, decompile, disassemble, or attempt to derive the source code or underlying structure of the FastKnowledge platform.

FastKnowledge reserves the right, but is not obligated, to investigate suspected violations of this Section. We reserve the immediate right to suspend or terminate accounts, remove offending content, and report unlawful activities to law enforcement authorities without prior notice.

2.4. Digital Millennium Copyright Act (DMCA) & EU Notice and Takedown

FastKnowledge respects the intellectual property rights of others and complies with the U.S. Digital Millennium Copyright Act (17 U.S.C. § 512) (“DMCA”) and the EU Digital Services Act (DSA).

Your notice must contain: (a) physical or electronic signature of the copyright owner; (b) identification of the copyrighted work claimed to be infringed; (c) identification of the material to be removed and its location URL on https://fastknowledge.io; (d) your contact information; (e) a statement of good faith belief; and (f) a statement under penalty of perjury that the information provided is accurate.

3.1. Technical Security & Data Safeguards

FastKnowledge maintains appropriate administrative, technical, and physical safeguards designed to protect Customer Data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These security measures include industry-standard encryption of data in transit (TLS 1.2/1.3) and at rest (AES-256), regular automated backups, strict access controls, and vulnerability monitoring.

3.2. Compliance with EU GDPR, UK GDPR & US Privacy Laws

FastKnowledge is committed to complying with applicable data protection laws, including the European Union General Data Protection Regulation (Regulation (EU) 2016/679 – “EU GDPR”), the UK GDPR, and United States State Data Privacy Laws (e.g., California Consumer Privacy Act / California Privacy Rights Act – “CCPA/CPRA”).

• Roles of the Parties: To the extent Customer Data includes Personal Data (e.g., records of donors, artists, employees, contributors, or end-users), Customer acts as the Data Controller (or “Business” under US Privacy Laws), responsible for establishing lawful bases for processing personal data. FastKnowledge acts as the Data Processor (or “Service Provider” under US Privacy Laws), processing personal data solely on behalf of and according to documented instructions from Customer.
• Data Processing Addendum (DPA): The processing of personal data is governed by our standard Data Processing Addendum, which includes standard contractual clauses for international data transfers.
• International Data Transfers: If personal data originates from the European Economic Area (EEA), United Kingdom, or Switzerland and is transferred to servers outside those regions, FastKnowledge ensures adequate protection mechanisms are in place, including the EU Standard Contractual Clauses (SCCs) and/or the EU-U.S. Data Privacy Framework.
• Confidentiality & Incident Notification: FastKnowledge ensures all personnel handling personal data are bound by strict confidentiality obligations. In the event of a confirmed personal data breach affecting Customer Data, FastKnowledge will notify Customer without undue delay after becoming aware of the incident.

For details on how we collect and process account registration and billing details, please review our Privacy Policy.

5.1. U.S. Statutory Disclaimer of Warranties

5.2. European Consumer & Statutory Rights Carve-Out

IF YOU ARE A CONSUMER RESIDING IN THE EUROPEAN UNION OR UNITED KINGDOM, CERTAIN MANDATORY STATUTORY RIGHTS AND CONSUMER GUARANTEES APPLY THAT CANNOT BE EXCLUDED BY CONTRACT. NOTHING IN THESE TERMS SHALL AFFECT YOUR NON-WAIVABLE STATUTORY RIGHTS UNDER MANDATORY APPLICABLE CONSUMER PROTECTION LAWS.

6.1. Exclusion of Damages

6.2. Cap on Aggregate Liability

6.3. EU & Mandatory Law Exclusions

NOTHING IN THESE TERMS LIMITS OR EXCLUDES FASTKNOWLEDGE’S LIABILITY FOR: (A) DEATH OR PERSONAL INJURY CAUSED BY GROSS NEGLIGENCE OR INTENTIONAL MISCONDUCT; (B) FRAUD OR FRAUDULENT MISREPRESENTATION; OR (C) ANY OTHER LIABILITY THAT CANNOT BE LIMITED OR EXCLUDED UNDER MANDATORY LAWS OF APPLICABLE EU MEMBER STATES OR JURISDICTIONS.

8.1. Subscriptions & Billing

Access to certain features of the Service requires a paid subscription. Subscription fees are billed in advance on a recurring monthly or annual basis as selected during subscription sign-up. Fees are non-refundable except as required by law or as expressly set forth herein.

8.2. EU Consumer Right of Withdrawal

If you are a consumer residing in the EU or UK subscribing to the Service, you have the statutory right to withdraw from this contract within fourteen (14) days without giving any reason. The withdrawal period expires 14 days from the date of contract conclusion. However, if you request immediate performance of the Service during the withdrawal period, you acknowledge that you waive your right of withdrawal once performance has begun.

8.3. Cancellation by Customer

You may cancel your FastKnowledge subscription at any time through your account administrative dashboard or by contacting customer support. Cancellation will take effect at the end of your current paid billing period.

8.4. Termination by FastKnowledge

FastKnowledge reserves the right to suspend or terminate your account and access to the Service upon written notice if:

• You fail to pay applicable fees when due;
• You commit a material breach of these Terms or the Acceptable Use Policy;
• Continued provision of the Service poses a security risk or legal liability to FastKnowledge or third parties.

8.5. 30-Day Post-Termination Data Export Guarantee

In the event of account cancellation or contract termination, FastKnowledge will provide Customer with a period of thirty (30) calendar days from the date of termination (“Export Period”) to export or download Customer Data using standard platform export tools.

Following the expiration of the 30-day Export Period, FastKnowledge reserves the right to permanently delete and erase all Customer Data from our servers and backup systems, without further notice or liability, except as required by applicable mandatory retention laws.

9.1. Governing Law

These Terms, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply.

9.2. Binding Arbitration & Class Action Waiver (For U.S. Users)

Arbitration: To the maximum extent permitted by law, any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be settled by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules.

Class Action Waiver: YOU AND FASTKNOWLEDGE AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.

9.3. EU Jurisdiction & Mandatory Consumer Venue

If you are a consumer residing in the European Union or United Kingdom, nothing in Section 9 deprives you of the protection afforded by mandatory provisions of the law of your country of residence, and you may bring legal proceedings in the competent courts of your country of residence.

10.1. Modifications to Terms

FastKnowledge reserves the right to update or modify these Terms from time to time to reflect changes in our Service, business practices, or applicable laws. If we make material modifications, we will notify you by email or via a prominent banner within the Service at least thirty (30) days prior to the effective date of the changes. Your continued use of the Service after the effective date constitutes your acceptance of the revised Terms.

10.2. Export Controls & Economic Sanctions

The Service may be subject to export control laws and economic sanctions regulations of the United States, European Union, and other jurisdictions. You represent and warrant that you are not located in, under the control of, or a national or resident of any embargoed country or listed on any government restricted party list (e.g., US OFAC Specially Designated Nationals List, EU Financial Sanctions List).

10.3. Severability & Waiver

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. No failure or delay by FastKnowledge in exercising any right under these Terms shall constitute a waiver of that right.

10.4. Entire Agreement

These Terms, together with the Privacy Policy and Data Processing Addendum, constitute the entire agreement between you and FastKnowledge regarding your use of the Service, superseding all prior oral or written agreements or understandings.